Wednesday, September 21, 2011

Emailing Attachments in MLS

We get MLS questions from agents all the time. Below is a question asked by a GHAR member just last week. It's also a question I think every agent has probably wondered about at some point.

Q. Can you make it so we as agents can send the listing attachments to the clients rather than us wasting paper? It is much more efficient and Eco friendly. If clients don't like what they see in the disclosures why waste their. Now I have to print, scan and email.

A. There are several ways you can get the attachments to your clients without having to print and rescan them.

If the listing agent has marked the attachments as "Public Access" then your clients will be able to access the attachments by clicking on the photo of a listing you email to them, and clicking on the Attachments tab.

MLXchange won't let you email attachments directly, but when you open the PDF attachment there is an email button above that screen that you can use to email each attachment separately. If there is more than one attachment that you want to email you can hit the File "save as" button and save each file to your computer hard drive and then email them as a group from there.

If you have any questions email me or call me at 860-561-1800.

Shelley L. LaPaugh

Director of MLS

Friday, September 2, 2011

Are we ethical?

It’s no surprise that once in awhile REALTORS® find themselves in an ethical dispute over misunderstandings, miscommunication, or lack of adequate communication. In the five years of my tenure at GHAR, however, I've noticed that the number of Ethics complaint and Arbitration filings is steadily going down. Anyone can file an ethics complaint and it costs nothing, so why aren't more complaints being filed? Do you really think ethical behavior has improved over the last five years? Do you understand the process? Please share your thoughts with us!

When another REALTOR® or member of the public calls me regarding an ethical issue with one of our members, I may ask if the Complainant has tried to work it out directly with the member or their firm’s principal broker (managing broker/owner). Open, constructive discussion often resolves questions or differences eliminating the need for further action, and an apology certainly goes a long way in these situations. A reminder about a specific Article in the Code of Ethics may also evoke the ethical conduct needed to bring about a successful transaction. However, if there is no resolution after discussing matters with the REALTOR®, Office Manager, or Principal broker, then filing a formal ethics complaint is the best option.


Please help me get a pulse on what is really going on in the field by completing this brief survey. Your thoughts and suggestions are important to improving our Professional Standards process at the local level. Thanks for all you do!

Susy Hurlbert
Director of Executive Services